Help Center

App Support

Carom GO • Dedicated Player Assistance

Welcome to the official support page for Carom GO. We are committed to providing the most authentic, smooth, and enjoyable cue-sports experience on iOS and iPadOS.

Need Help or Found an Issue?

Our team is available to assist with gameplay questions, technical feedback, or feature suggestions.

✉️ Email Support: ngocthang@gmail.com

Frequently Asked Questions (FAQ)

🎱 What carom game modes are available?

The game supports all 3 traditional international carom disciplines: 3-Cushion (Ba Băng), 1-Cushion (Một Băng), and Straight Rail / Libre (Bida Phăng Tự Do), plus dedicated Training Drills and Practice Modes.

🌐 How does Multiplayer work?

You can play multiplayer in 3 distinct ways:
1. Apple Game Center: Auto-match with players worldwide or invite Game Center friends.
2. Bluetooth / Local Network: Play head-to-head with nearby friends without needing an internet connection.
3. Pass & Play: Compete on a single iPhone or iPad device with alternating turns.

🎯 How do I control spin and power?

Use the circular Spin/English touch pad on the screen to position your cue tip (adjusting topspin, draw, or sidespin). Use the vertical Power Slider or pull back on the cue stick to select stroke intensity.

🔄 How do I review or slow down shots?

After any stroke, tap the Replay icon to view exact 3D trajectory ribbons showing ball paths and cushion bounces. You can adjust playback speed between 0.75x slow-mo, 1.0x normal, and 1.5x fast-forward.

👑 What is the World Legends Tour?

The World Legends Tour lets you challenge 10 legendary world champions (Dick Jaspers, Torbjörn Blomdahl, Frédéric Caudron, Eddy Merckx, Marco Zanetti, Tayfun Taşdemir, Trần Quyết Chiến, Choi Sung-won, Cho Myung-woo, and Heo Jung-han). Each legend features authentic playstyles, biographies, and master tier AI tactics.

🤖 How does the Adaptive AI difficulty work?

The AI features 3 selectable tiers scaled against your player level: Easy (50% player level ratio), Medium (85% ratio), and Hard (100% full master standard). As you win matches and level up, the AI dynamically sharpens its aim, bank shots, and positional play.

🔒 Is my data safe?

Yes, 100%. We do not collect or track any personal information or analytics. Read our full Privacy Policy for complete details.